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Frequently Asked Questions

Do you provide online or in-person sessions?


At this time sessions are provided online only.  All video sessions are provided through the Jane App, a secure and encrypted telehealth system for healthcare practitioners.  Online video therapy is a new and growing way to receive help, especially with the uncertainty of the Covid pandemic.  Here are just a few benefits of receiving therapy online:

  • It allows for access to therapy when there are transportation difficulties.

  • The commute to an office can be inconvenient or impossible.

  • It allows for access to therapy from the comfort of your own home. 

  • It is a convenient option for people with disabilities and/or other limitations.

  • It allows for access to therapy for people who experience anxiety meeting in an office.

Will you see my child on their own?

Children under the age of 12 are typically seen in family sessions with their parent(s) present.  While it may be helpful to see younger children in sessions on their own this decision will be made collaboratively between myself, the parent(s) and the child.

Youth between the ages 12 - 18 can meet with me on their own with a commitment from their parent(s) to join sessions when requested.  When youth choose to meet with me on their own parents are often requested to be present for half or all of the first session. 

Is everything confidential?

Everything discussed in therapy is confidential.  This means that our conversations will not be shared with anyone without your permission.  There are some exceptions to this, such as when someone’s safety is at risk or when there is suspected neglect or abuse of a child.  Limits to confidentiality will be discussed with you in more detail at the beginning of our first meeting.

Do you work with separated families who are engaged in family law court proceedings?

No.  I will not be able to see you or your family while you are actively disputing custody, access, parenting time and/or decision-making responsibilities.  However, I will be happy to work with you or your family once the court proceedings have been finalized.

For now, you may find some helpful resources here.

What happens if I need to cancel an appointment or don’t show up to a session?

Your appointment time is reserved just for you.  A late cancellation or missed visit leaves a hole in my day that could have been filled with another client.  As such, I require 24 hours notice for all cancellations.  Sessions that are missed without notice or not cancelled with greater than 24 hours notice will be subject to the full session fee.  Extenuating circumstances may be taken into consideration. 

What are your fees for service and how do I pay?

The fee for either therapy or supervision is $169.50 ($150.00 +HST) per session.  This fee is based on standard rates for psychotherapists in Ontario.  Payments are made at the time of the session or within 24 hours after the session by e-transfer.  Receipts will be provided upon payment.


Are your services covered by benefits? 

OHIP does not cover services provided by a Registered Psychotherapist.  However, many insurance companies provide coverage for Registered Psychotherapists.

Fees for counselling and psychotherapy may be covered by your EAP benefits offered through your work insurance provider.  It is a good idea to check with your plan prior to starting therapy to find out what type of coverage they provide.  I am unable to confirm coverage for you by your insurance plan.

Questions you may want to ask your provider include:

  • Do I have coverage for counselling or psychotherapy provided by a Registered Psychotherapist?  Shari Lecker is registered with the College of Registered Psychotherapists of Ontario (CRPO), registration number 001613. 

  • Do I need a referral from a physician to qualify for coverage?

  • What percentage of the fee does the plan cover? 

  • Is there a maximum per year?

  • How do I get reimbursed?

Note that as your psychotherapist I cannot directly bill your insurance company.  Receipts will be provided upon payment for you to submit to your insurance provider for reimbursement. 

*Still have a question?  Connect with me for further information.

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