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Frequently Asked Questions

Do you provide online or in-person sessions?


At this time sessions are provided online only.  All video sessions are provided through the Jane App, a secure and encrypted telehealth system for healthcare practitioners.  Online video therapy is a new and growing way to receive help, especially with the uncertainty of the Covid pandemic.  Here are just a few benefits of receiving therapy online:

  • It allows for access to therapy when there are transportation difficulties.

  • The commute to an office can be inconvenient or impossible.

  • It allows for access to therapy from the comfort of your own home. 

  • It is a convenient option for people with disabilities and/or other limitations.

  • It allows for access to therapy for people who experience anxiety meeting in an office.

Will you see my child on their own?

Children under the age of 12 are typically seen in family sessions with their parent(s) present.  While it may be helpful to see younger children in sessions on their own this decision will be made collaboratively between the therapist, the parent(s) and the child.

Youth between the ages 12 - 18 can meet with us
 on their own with a commitment from their parent(s) to join sessions when requested.  When youth choose to meet with their therapist on their own parents are often requested to be present for half or all of the first session. 

Is everything confidential?

Everything discussed in therapy is confidential.  This means that our conversations will not be shared with anyone without your permission.  There are some exceptions to this, such as when someone’s safety is at risk or when there is suspected neglect or abuse of a child.  Limits to confidentiality will be discussed with you in more detail at the beginning of your first meeting.

Do you work with separated families who are engaged in family law court proceedings?

No.  We will not be able to see you or your family while you are actively disputing custody, access, parenting time and/or decision-making responsibilities.  However, we will be happy to work with you or your family once the court proceedings have been finalized.

For now, you may find some helpful resources here.

What happens if I need to cancel an appointment or don’t show up to a session?

Your appointment time is reserved just for you.  A late cancellation or missed visit leaves a hole in our day that could have been filled with another client.  As such, we require 24 hours notice for all cancellations.  Sessions that are missed without notice or not cancelled with greater than 24 hours notice will be subject to the full session fee.  Extenuating circumstances may be taken into consideration. 

*Still have a question?  Connect for further information.

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